Privacy Policy.
1. Industrial Commitment to Privacy
Welcome to SongUp AI (www.songupai.com). Operating a massive ecosystem of 28+ professional generative models, DSP systems, and live streaming environments requires a militant approach to data security.
Whether you are generating full songs, isolating studio stems, tuning vocals or blending a mashup, we treat your intellectual property and biometric inputs with uncompromising strictness. This policy details our data ingestion, processing, and purging protocols.
2. Processing of Tool-Specific Data
Due to the fragmented nature of our 28+ tool ecosystem, we categorize data collection based on the processing tier you utilize:
2.1 Generative Text & Audio Prompts (SongUp AI)
When generating output via our flagship text-to-audio engines, we process structural tags, semantic lyrics, and context prompts. These inputs are securely transmitted to our AI clusters. While prompts are recorded for generation, we do not claim ownership over the synthesized output when generated by Pro, Pro Plus, Elite, or Ultra tier subscribers. Free Generation logs may be retained temporarily for safety filter refinement.
2.2 Vocal Signatures & Microphone Data (Vocal Lab)
Tools such as Neural Auto-Tune, Voice to Music and Hum to Song use your microphone or voice recordings.Microphone streams are processed locally via WebAssembly/WebAudio API and are never saved to our servers unless you explicitly execute a “Save/Record” command.
2.3 Pro-Audio Utilities (Stem Separation, AI Mix & Master)
When uploading proprietary tracks to the Stem Separator, AI Mastering, or Audio-to-MIDI engines, the audio payload flows through encrypted TLS channels. Where possible, inference runs locally on your WebGPU. Cloud inference jobs are executed in highly isolated Kubernetes pods. The source tracks and resultant data (stems, MIDI files, mastered WAVs) remain entirely private to your account and are encrypted at rest.
2.4 AI Chat Assistant
Messages you send to the AI Chat Assistant are linked to your account and its credit balance. They are checked only to prevent abuse (such as sexual content involving minors or hate speech) and to keep the platform stable.
2.5 SongUp AI App in ChatGPT, Claude and Other AI Apps
When you use the SongUp AI app inside ChatGPT or the SongUp AI connector inside Claude, we receive only what the assistant sends to the app for your request: the song language, a few words of genre, mood or occasion, a few words about the audio task you want a tool for (Claude), and, if you ask the ChatGPT app for a custom song, the song idea you describe. We use it only to answer that request (pick library songs, suggest a SongUp AI tool, or build a link to the song maker with your idea filled in). We do not receive your ChatGPT or Claude account, name, email or chat history, we do not store these requests or link them to a person, and the app does not use cookies. Our hosting provider (Cloudflare) may keep standard request logs (time, IP address, errors) for security. The SongUp AI MCP server for other AI apps and automation tools (such as Cursor, Zapier, Make or n8n) works the same way: it receives only the tool inputs that app sends and stores none of them. If you follow a link to songupai.com, the rest of this policy applies there.
2.6 Public Song Pages and Free 30-Second Previews
Songs you make are private unless you publish them from your library. A published song gets its own page, and your creator page at songupai.com/u/your-username shows your username, profile picture and published songs. Search engines and AI assistants may index these pages. You can make a song private again at any time, and its page then stops working.
Free 30-second previews are public. When you hear your own lyrics or idea sung in a free 30-second preview, the preview's title, lyrics, the idea it was sung from, its language and the audio are shown on a public page at songupai.com/lyrics, which search engines may index. These pages are anonymous: they never show your name, username, email, picture or country. Previews whose lyrics or idea contain an email address or a phone number are not published. Please don't put private details you don't want shown in a preview.
To take a preview down, open its page while signed in and choose “Make it private”, or write to support@songupai.com and we will remove it. If a public song or preview names you or is about you, write to us and we will remove it too.
3. Standard Data Collection & Tracking
- Account Telemetry: Email addresses, authentication tokens via Firebase, and subscription metadata.
- Financial Ledgers: Payment execution is handled by our Merchant of Record (Creem, or Lemon Squeezy for earlier purchases). SongUp AI does not store underlying payment instruments (credit card numbers, bank details). We only retain credit balances and invoicing metadata. Your billing data is processed and stored by that Merchant of Record in accordance with its privacy policy ( privacy policy.
- Machine Telemetry: Diagnostic logs containing IP addresses, user-agent strings, WebAudio context capabilities, latency metrics, and crash dumps to maintain the stability of our Live DJ and audio tool modules.
- Cookies & Local Storage: We use essential cookies for authentication and session management. We may also use analytics cookies (e.g., for understanding feature usage). You can manage cookie preferences via your browser settings.
4. Third-Party Service Providers
SongUp AI operates a hybrid architecture. While tools like the DJ Console and Web Editor are client-side, intensive generative tasks are routed to best-in-class GPU clusters for professional-quality output.
Payment Processing — Merchant of Record
All subscription and credit purchases are processed by our Merchant of Record: Creem (creem.io), and Lemon Squeezy for purchases made before October 2026. When you make a purchase, the Merchant of Record collects and processes your payment information (card details, billing address, email) to complete the transaction, manage subscriptions, handle invoicing, and collect applicable sales tax/VAT. We share your email address and subscription plan details with it to facilitate billing. For more information, see the Creem privacy policy and the Lemon Squeezy privacy policy.
Credit Card Data Isolation: SongUp AI staff cannot view, edit, or store your full credit card number or CVV; this data is vaulted exclusively by the Merchant of Record. We only receive confirmation of successful transactions and subscription status updates.
Advertising (Google AdSense and Amazon Associates)
Some pages of SongUp AI may show ads served by Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to SongUp AI and/or other sites on the Internet.
You can opt out of personalised advertising in Google's Ads Settings, and opt out of some third-party vendors' use of cookies for personalised advertising at www.aboutads.info. Learn more in how Google uses information from sites that use its services.
In the EEA, the UK and Switzerland, ads are only personalised after you consent in the cookie consent form; without consent, Google shows non-personalised ads, which still use cookies for frequency capping, fraud prevention and ad measurement. You can change your choice at any time from the consent form's "Privacy and cookie settings" link. Paid members do not see ads.
In the United States, Canada, the United Kingdom, Ireland and much of Europe (Germany, Austria, Switzerland, Luxembourg, France, Belgium, Italy, Spain, the Netherlands, Sweden and Poland), free accounts may instead see product suggestions that link to their local Amazon store. SongUp AI is a participant in the Amazon Services LLC Associates Program and the Amazon Associates programs of Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it, Amazon.es, Amazon.nl, Amazon.se and Amazon.pl, affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. As an Amazon Associate SongUp earns from qualifying purchases. These suggestions load no Amazon script or cookies on our pages; if you open one, Amazon's own privacy notice applies on that Amazon store.
Zero-Training Promise for Paid Tiers: If you are subscribed to a Pro, Pro Plus, Elite, or Ultra tier, we have executed data agreements ensuring your proprietary audio inputs, uploaded vocals, and raw generation prompts are not compiled into general pre-training sets by our downstream providers.
5. Your Data Rights (GDPR & Global Privacy)
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct inaccurate or incomplete data.
- Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
- Right to Data Portability: You may request your data in a structured, machine-readable format.
- Right to Object: You may object to the processing of your personal data for certain purposes, such as direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at contact@songupai.com. We will respond to your request within 30 days.
6. Purging & Data Lifecycle
As an industrial production suite, you control your raw assets. Projects deleted from your Private Folders are hard-deleted from our databases. Transient files—such as temporary stems created during "AI Blend" mixdowns or raw humming recordings uploaded to "Voice to Music"—are cached securely during the generation cycle and then dropped.
Legal & Support Contacts
If you require programmatic data deletion, GDPR compliance reports, or have technical inquiries regarding your unified studio account, route your request to the appropriate sector:
Copyright © 2026 SongUp AI - www.songupai.com