Refund Policy.

Payments on SongUp AI are non-refundable by default. Your subscription renews each period until you cancel, and you can cancel at any time from the Billing page, in two taps, at least 24 hours before the renewal date to be sure the next charge is not taken. We also email you 3 days before a renewal, with one tap to stop it.

In the EU, the EEA and the UK consumer law gives you a 14-day right of withdrawal, and we honour it: for 14 days after a payment, the part you haven't used is refunded when you ask, prorated by the songs you made (section 2). No reason is needed and no person has to approve it.

Everywhere, before any refund, Jennifer, our AI assistant, sorts out what went wrong in the Refunds card: a song that didn't come out right is remade free, songs you haven't used can be kept for good with the renewal stopped, and a charge you don't want again is stopped on the spot. What she can't settle goes to the team, who reply within 2 business days. No request is refused without a reply, so you never need to go to your bank.

This covers every purchase on SongUp AI (www.songupai.com): the first payment of a subscription, a renewal, a 6-month or yearly plan, Pro for 30 days, a song pack, and a single song. Nothing in this policy limits the rights consumer law gives you where you live.

Where the right of withdrawal applies (EU, EEA, UK), within 14 days of paying: refund = what you paid × songs not made ÷ songs that payment gave you.

The Refunds card shows the exact amount, and the songs it's based on, before you confirm. After the 14 days, or when every song was made, there is nothing to refund by itself; Jennifer and the team still help (section 4).

These are refunded in full whenever and wherever they happen, whatever was used:

1. Sign in with the account you paid from and open the Refunds card at the top of this page or on your Billing page, any time of day.
2. Pick the payment and tell Jennifer what happened. She remakes a song that came out wrong for free, keeps your unused songs for good with the renewal stopped, or stops the renewal alone. Where the right of withdrawal applies, she shows the refund the policy pays and you confirm it there and then: a whole unused payment comes back at once, a part refund is sent within 2 business days.
3. Anything she can't settle goes to the team with her summary, and they email you within 2 business days with a decision: a refund, songs or credit.
4. Or email support@songupai.com from your account email. We reply within 2 business days.

What a refund does: the plan that payment bought ends, its songs you didn't make leave your account, and a subscription is cancelled so it can't renew. Songs you made and downloaded stay yours, with their licence. Keeping your songs instead stops the renewal and turns every song you didn't make into one that never expires.

The money goes back to the card or wallet you paid with. Banks usually take 5 to 10 business days to show it. Payments are processed by our reseller and Merchant of Record, whose name is on your receipt and bank statement. Purchases made in the Google Play app are refunded through Google Play.

Please use the Refunds card or email us before opening a dispute with your bank: a refund from us is faster, and you keep your account. When a payment is disputed, the plan it bought ends, its unused songs are removed, and new purchases on the account are paused until the dispute is settled.

Nothing in this policy limits the rights consumer law gives you where you live.